Shipping policy
Order Processing & Dispatch
We process and prepare all orders within 1–4 business days after payment confirmation, minimizing customer wait times to ensure your seafood products are dispatched and delivered in optimal fresh condition.
International Shipping & Delivery Time
Our standard international shipping service takes approximately 6–14 days to reach most global destinations. Delivery timelines are estimations and may vary due to different regional locations and local customs clearance procedures. Customers can select the rush shipping option at checkout if expedited delivery is required.
Shipping Cost Calculation & Transparency
All shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping expense is fully displayed on the checkout page before payment submission, with no hidden fees or unexpected additional charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes set by local customs authorities. All such fees and taxes are the sole responsibility of the order recipient. We strongly recommend reviewing your local import regulations prior to ordering to avoid unplanned extra costs.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon receiving your parcel. If you spot any damage, leakage or severe deformation, take photos as valid proof, refuse to sign for delivery, and contact our support team right away.
If any product defects are found after signing for the parcel, please notify our customer support team within 48 hours. We will verify the issue and arrange appropriate return, exchange or other reasonable solutions.
Customer Support
If you have any questions regarding shipping rules, customs clearance or delivery progress, our professional customer support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@flmalife.shop or phone: +64 22 591 8473.
Thank you for choosing FLETCHER MARCHMONT! We continuously improve our logistics services to offer every customer a faster, safer and worry-free shopping experience.